Policies

Pre-Trip Information

Payments: A $100 deposit is required to book on all Croswell Tours (unless otherwise noted). One Day Tours must be paid in full at booking. A credit card will only be accepted with no fee for the deposit. Final Payment can be made by check or cash up to 60 days prior to departure. If final payment is not made 60 days prior to departure, we will notify you and payment must be made at that time by credit card with a 3% fee in order not to risk cancellation from the tour.

Seat Assignments: Passengers may choose their seat number for an administrative fee of $10.00 per person. Seat requests must be made and purchased at the time of booking. All other passengers will be seated front to back based upon the date of booking. Please notify a customer service representative if your traveling partner has a different pickup. See seating chart!

Last Minute Changes: Croswell Tours does the best job possible in preparing the tour departure route and minimizing the amount of time spent on the motorcoach. Last minute changes cause confusion and often delay the tour departure. Once you have received your timed itinerary, an administrative fee of $25.00 will be assessed to make a pickup location change, if possible. We thank you for your cooperation and understanding.

Meal Requests: It will be the passenger's responsibility to present the escort with a paper upon boarding the motorcoach of what their dietary restrictions are. The escort will let the restaurant know when they arrive (or earlier, when necessary).

Portable Devices: We must know in advance if you have a disability that prevents your independence while traveling with us. We regret that we cannot provide individual assistance to a tour participant for walking, dining, getting on & off motorcoach, or any other personal needs. A qualified and physically able companion must accompany travelers who need such assistance and must assume total responsibility for the disabled participants well-being. Insurance prohibits Croswell employees and others from loading or unloading personal mobility devices such as scooters, etc. into or out of motorcoaches and other vehicles. Travelers choosing to do so on their own, do so at their own risk.

Tour Cancellations: When Croswell Tours finds it necessary to cancel a tour, all passengers will be offered a 10% discount on a future tour when the monies are transferred to that tour. Any refund requested will be sent within three weeks.

Tour Documents: All tour documentation will be mailed to you approximately 10 days prior to your tour departure date. However, due to unpredictable circumstances (i.e. weather, cancellations, or traffic), times or events might need to be changed or modified. Your Driver and Escort will work together to make this experience as pleasant as possible.

Passports: On June 1, 2009, the U.S. government required all U.S. citizens entering the United States at sea or land ports-of-entry to have a Passport or Passport Card. Contact www.usa.gove or 800-688-9889 for more information. Croswell Tours is not responsible for decisions made by customs officials.

Payments: We accept Cash, Check, VISA, Master Card, and Money Orders.

Hotel Rooms for Smokers:  You will be charged a fee for smoking in a non-smoking room.

Luggage: Luggage is limited to one (1) small over night bag (carry-on) and one (1) large piece of luggage per person.

While Traveling with Croswell

Safety: Please remain seated at all times, unless you have an emergency. Please hold onto the overhead luggage hand rail when moving through the bus. When disembarking the bus please do so in an orderly manner. Please allow your Driver to assist you off the motorcoach.

Walking: Leisurely walking is part of all tours. Some tours may require extensive walking.

Stops: On travel days, the bus will stop every 2 to 2-1/2 hours so you may stretch your legs or use the restroom. A restroom is available on the bus but should be used only in an emergency.

Smoking/Alcohol Use: Alcoholic beverages and containers are not permitted inside the bus. They may be stored in the cargo area under the bus for use at your destination. Smoking is not permitted inside the motorcoach. This includes the restroom facility on board. Our “No Smoking” policy is strictly enforced.

Onboard Refreshments: We allow personal, small soft-sided coolers that must be kept under your seat. You are permitted to bring snacks and non-alcoholic beverages. You are responsible for your own cooler, ice, beverages, and snacks.

Croswell VIP Escorts: Croswell VIP Escorts are NOT tour guides. Our Escorts provide assistance when checking in to hotels, keep passenger counts accurate, reiterate itinerary details each day, provide different forms of entertainment on board the coach, as well as, coordinate rest and meals stops with the driver.  Local step-on guides are provided appropriately when the destination experience will be enhanced by providing in-depth local information at points of interest.

Entertainment: Videos are not supplied by Croswell. Most Escorts will bring their own aboard for your viewing enjoyment. Video ratings are PG-13, PG or G.

Name Badges: Name badges serve as identification for admission at many of the attractions and restaurants where admissions have been pre-paid. They also help make it easier for fellow passengers to get to know one another.

What to Wear: All Croswell Tours are casual dress unless otherwise stated on the itinerary. Comfortable shoes and rain gear are also helpful.

Hotel Check In and Luggage: Upon arrival at each hotel, passengers will remain on the bus while your Escort checks everyone in and obtains your keys from the desk clerk. The Escort will return to the bus and distribute the keys. Each hotel will deliver your large piece of luggage to your room, unless noted on your itinerary. Luggage Handling is always requested, but cannot be guaranteed. Your carry-on bag is your responsibility. Croswell VIP Tours is not responsible for lost, stolen or damaged articles or luggage.

Clean Coach Policy: We ask that you help us make your traveling experience with us the very best experience possible. It is essential for the safety of your fellow passengers and you that everyone follow our PROJECT CLEAN COACH policies. Littering the motorcoach is prohibited. At each seat in the bus we have provided individual PROJECT CLEAN COACH bags. Please place all trash items in these bags. DO NOT throw any trash, paper, food items, cans, etc., on the floor of the bus. Once these bags are full they should be placed in a large trash bag and disposed of at a rest/meal stop.

At the conclusion of your trip

Evaluation Forms: A completed tour evaluation form is one of Croswell Tours most valuable resources for making improvements to a tour package. At the end of your trip, please take time to complete the evaluation form supplied by your Escort. This tells the tour staff what you enjoyed as well as anything that you think needs improvement.

Gratuities: Gratuities for hotel personnel and restaurant staff (when meals are a part of your tour) are included. If you wish to show your appreciation to your Motorcoach Driver and/or Croswell VIP Tour Escort, gratuities may be rewarded on a voluntary and individual basis. This practice is customary, but not obligatory. Customary Tip: $3.00 per day, per person.

Croswell Frequent Travel Program: Croswell VIP Travel Bucks! For each day you travel on a Croswell VIP Tour you will receive one (1) Travel Buck. Each Travel Buck is equal to $1.00. Use Travel Bucks like cash on ANY Croswell VIP Tour. Travel Bucks are not issued on one day tour.  Note: Croswell Travel Bucks are nontransferable, not redeemed for cash, and are NOT reissued if lost. Croswell Tours reserves the right to cancel this promotion without notice. PLEASE NOTE: This program has been temporarily suspended.

Responsibility Clause: Croswell Tours, Inc., and its agents act only in the capacity of an agent for their passengers in matters relating to transportation, (whether by common, contract or private carrier); hotel accommodations and/or features of its tours entrusted to any person or company and holds itself free from all responsibility. We reserve the right to change any arrangements, should situations necessitate, offering substitutes of equal value; to cancel the operations and/or decline to book or retain any person(s) on its tour making full or equitable refunds, if applicable. Tour prices subject to change without notice.